What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide during registration — your name, email address, phone number and date of birth. When you deposit or withdraw through bKash, Nagad or Rocket, we log transaction references and wallet identifiers to verify the
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payment and match it to your account. We do not store your mobile banking PIN or full bKash, Nagad or Rocket credentials — those stay within your own wallet app. We also collect device data and session activity to keep your account secure and to detect
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unusual access attempts. If you reach our support team by chat or email, the content of that conversation is stored so we can follow up properly. We use this information solely for account management, fraud prevention and improving how the platform runs. We do not sell
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your personal data to third parties. Data retention periods follow applicable law; where local rules require deletion, we act on verified requests. Availability of certain features and the exact scope of these protections depend on your local law and the eligible regions from which you access
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Service availability depends on eligible regions and local law. Users should check local rules before opening an account.